Meltdown for Verizon wireless network following major outage

CHARLOTTE TO DC, EVEN WARNING THAT CUSTOMERS MAY NOT BE ABLE. THAT CUSTOMERS MAY NOT BE ABLE TO GET TO 911. TO GET TO 911. BRYAN CHUNG IS FOLLOWING ALL OF. BRYAN CHUNG IS FOLLOWING ALL OF IT FOR US TONIGHT. IT FOR US TONIGHT. >> Reporter: TONIGHT THE MAJOR. >> Reporter: TONIGHT THE MAJOR MELT DOWN FOR THE NATION'S. MELT DOWN FOR THE NATION'S LARGEST WIRELESS CARRIER. LARGEST WIRELESS CARRIER. >> VERIZON CUSTOMERS ACROSS THE. >> VERIZON CUSTOMERS ACROSS S T COUNTRY CUT OFF BY A MASSIVE. COUNTRY CUT OFF BY A MASSIVE NETWORK OUTAGE. NETWORK OUTAGE. THE TRTROUBLE BEGAN AROUND NOON. THE TROUBLE BEGAN AROUND NOON EASTERN TIME WITH THE OUTAGE. EASTERN TIME WITH THE OUTAGE TRACKING WEBSITE DOWN. TRACKING WEBSITE DOWN DETECTOR.COM LISTING NEW YORK, DETECTOR.COM LISTING NEW YORK, PHILILADELPHIA, HOUSTON, ATLANTA. PHILADELPHIA, HOUSTON, ATLANTA AND MIAMI AS AMONG THE PLACES.

AND MIAMI AS AMONG THE PLACES WITH THE MOST REPORTED ISSUES. WITH THE MOST REPORTED ISSUES. EMERGENCY MANAGEMENT TEAMS IN. EMERGENCY MANAGEMENT TEAMS IN MULTIPLE C CITIES WARNING THAT. MULTIPLE CITIES WARNING THAT PEOPLE MAY NOT BE ABLE TO CALL. PEOPLE MAY NOT BE ABLE TO CALL 911. 911.1. >> IF YOU HAVE ACCESS TO A LAND. >> IF YOU HAVE ACCESS TO A LAND LINE, USE THAT. LINE, USE THAT. AND IF T THAT IS IMPOSSIBLE, GO. AND IF THAT IS IMPOSSIBLE, GO TO A POLICE PRECININCT OR GO TOA. TO A POLICE PRECINCT OR GO TO A FIRE HOUSE. >> Reporter: VERIZON CUSTOMERS TAKING TO SOCIAL MEDEDIA REPORTG. TAKING TO SOCIAL MEDIA REPORTING OUTRAGE.

OUTRAGE. VERIZON TELLING NBC NEWS THEIR. VERIZON TELLING NBC NEWS THEIR TEAM WAS ON THE GROUND ACTIVELY. TEAM WAS ON THE GROUND ACTIVELY WORKING TO FIX THE ISSUE. WORKING TO FIX THE ISSUE. ADDING THAT WE KNOW THIS IS A. ADDING THAT WE KNOW THIS IS A HUGE INCONVENIENCE. HUGE INCONVENIENCE. . THE COMPANY DID NOT PROVIDE A. THE COMPANY DID NOT PROVIDE A REASON FOR THE OUTAGE. REASON FOR THE OUTAGE. VERIZON WITH MORE THAN 146. VERIZON WITH MORE THAN 146 MILLION WIRELESS CUSTOMERS. MILLION WIRELESS CUSTOMERS OFTEN PROMOTES ITSELF AS THE. OFTEN PROMOTES ITSELF AS THE MOST RELIABLE NETWORK WITH ITS. MOST RELIABLE NETWORK WITH ITS FAMOUS CATCH LINE. FAMOUS CATCH LINE. >> THERE'S ONLY ONE BEST 5G. >> THERE'S ONLY ONE BEST 5G. YOU HEAR ME NOW? YOU HEAR ME NOW? >> BUT TONIGHTHT THE ADVICE FROM. >> BUT TONIGHT THE ADVICE FROM OFFICIALS FOR WHEN YOU CAN'T. OFFICIALS FOR WHEN YOU CAN'T. >> IT'S ALSO A GOOD REMINDNDER. >> IT'S ALSO A GOOD REMINDER FOR PEOPLE TO HAVE AN EMERGENCY.

FOR PEOPLE TO HAVE AN EMERGENCY PLAN. PLAN. . TO HAVE BACK UPS, PLAN A, PLAN. TO HAVE BACK UPS, PLAN A, PLAN B. B.B. >> AND WITH THAT BRYAN CHUNG. >> AND WITH THAT BRYAN CHUNG JOINS US NOW LIVE IN STUDIO. JOINS US NOW LIVE IN STUDIO. IS THERE ANY INFORMATION ABOUT. IS THERE ANY INFORMATION ABOUT IF THIS WAS A HACK. IF THIS WAS A HACK. >> VERIZON DID NOT RESPOND TO. >> VERIZON DID NOT RESPOND TO QUESTIONS. QUESTIONS. BUT PEOPLE MAY REMEMBER A FEW.